Chair Cover & Linen Rental FAQs

• Where do I start?
  
  We want to make this process simple for you. Let us know the details of what you need for your event by filling out the CONTACT US page and one of our representatives will contact you via email or telephone.
  
  
• Can I pick up my Chair Covers and Linens if I am local?
  
  Local pick ups are available from our Roswell, Georgia location. Please ask our sales representative for more details.
  
  
• What features and fabrics should I look for?
  
  Table linens are available in a variety of fabrics. The more convenient and widely used are linens made from polyester. This blend provides good quality, durable linens at a reasonable price. Polyester linens create a soft drape and sophisticated look but require little extra care. Polyester table and chair covers are strong and resilient, need no ironing and are highly resistant to stains.
  
  
• What size tablecloth do I need?
  
  The size of the table cloth depends on the size of the table. Please refer to our Linen Sizing Chart for more information or call our office and one of our representatives will be happy to assist you.
  
  
• Can reservations be placed over the telephone?
  

  Yes, we can take your order over the telephone.  To secure the order as a reservation, we must collect a reservation deposit ($200). This can be accomplished by charging it to a credit card by telephone, in person at our Roswell, Georgia location or by mail. The rental and deposit can be paid by check (if more than 30 days prior to the event), cash (with an authorized credit card), American Express, Visa, MasterCard and Discover. Only companies with an established credit account may be invoiced on a rental contract.
  

• Do you provide delivery, set-up and take down?
  
  Cover Ups can provide delivery and set-up services for local and surrounding Atlanta area events if desired. Our experienced representatives will install chair covers and sashes, custom-drape buffets and bars, and add special finishing touches to your table linens. Charge for delivery and pick-up is based on the travel time. Most facilities will allow Cover Ups to pick-up inventory Monday following your event. If a same night pick-up is required, an additional fee is required.
  
  
• What period of time covers a one-day rental?
  
  All rates are for a 72-hour period, generally Thursday through Monday. Special rates are available for long term rentals. If you are a shipping customer, the procedure is to have your order to you by Friday, return shipment on Monday.
  
  
• Do you ship linens?
  
  Orders outside our standard coverage area will be shipped using an outside carrier such as Fedex. Shipping charges will be added to your invoice once the details of your shipment are confirmed. Unless otherwise specified, your order will arrive at least one business day prior to your event and must be shipped back to us the next business day via Fedex.
  
  
• Can I cancel my order?
  
  You can cancel your order up to 72 hours prior to it leaving our warehouse, but your deposit is non refundable. All orders cancelled after leaving our warehouse are subject to a 25% restocking fee.
  
  
• Do I have to pay for linens that I don’t use?
  
  We must charge for all linens picked-up, delivered or shipped to you. You may cancel or make changes up to 72 hours prior to the action date of your order. It is always best to order a few extra items, especially with shipped orders and weekend events, to accommodate last-minute needs.
  
  
• What if items are missing from my delivery?
  
  You are responsible for ordered items from the time of delivery to the time of return, so check all items carefully upon receipt. Immediately report any issues by calling our main office line and leaving a voicemail. All calls will be returned the same business day.
  
  
• Will I be charged for damaged or missing items upon return?
  
  Items burned, stained or otherwise damaged beyond future use will incur a replacement fee.
  
  
• How can I help prevent missing or damaged linens?
  
  Make sure that care is used when removing linens, especially from tables with candles. Hot wax can severely damage fine linens, so be sure that candles are extinguished and that the wax has set before they are removed. If linens are wet, please air-dry before bagging. This will help to avoid mildew damage. Be sure that all linens are placed in the bags provided with your order. Never use plastic bags to hold linens.
  
  
• Do I need an appointment to visit the showroom?
  
  We welcome all clients but appointments are best. This ensures that our full, uninterrupted attention is given to your order. Our Roswell showroom is open Tuesday through Friday from 10:00am to 4pm, and appointments are required. We take Saturday appointments from 9am to 1pm.
  
  
• Do you have samples available?
  
  Yes. Please call our office; we will be happy to mail you a swatch of the fabric you’re considering.
  
  
• How far in advance should I place an order?
  
  We generally recommend placing orders at least 4-6 weeks in advance to ensure availability, especially during March-October. We may be able to provide chair covers and linens next day for last minute reservations depending on shipping transit times and availability.
  
  
• How do I return my linens?
  
  Linens and Chair Covers should be returned in the blue Cover Ups logo bags or the FedEx-Cover Ups duffel bags that are provided with your order. Products must be returned the next business day after an event (example: a Saturday wedding must be sent back on Monday).
  
  
• Do we need to clean or Iron the items before we return them?
  
  No Ironing or cleaning is needed. You must only remove the food and debris from all tablecloths and covers. Food left on the linen will mold (especially if it shipped more than a day from our warehouse).