Frequently Asked Questions

//Frequently Asked Questions
Frequently Asked Questions 2017-08-08T21:28:20+00:00

Specialty Linen, Chiavari Chair and Chair Cover FAQs

We want to make this process simple for you. Let us know the details of what you need for your event by filling out the CONTACT US page and one of our Event Specialists will contact you via email or telephone.

You may also want to select and order your own Linens and/or Chair Covers. Please proceed to the Cover Ups Online Shopping link. You’ll be able to view, select, order and pay for your Cover Ups products any time, 24 X 7. You’ll receive an automatic confirmation e-mail and another notification when the order has shipped or is ready to pick up.

Local pick-ups are available from our Roswell distribution center. Please ask our Customer Service Representative for more details.

Table linens are available in a variety of fabrics. The more convenient and widely used are linens made from polyester. This blend provides good quality, durable linens at a reasonable price. Polyester linens create a soft drape and sophisticated look but require little extra care. Polyester table and chair covers are strong and resilient, need no ironing and are highly resistant to stains.

The size of the table cloth depends on the size of the table. Please refer to our Linen Sizing Chart, in the Resource Center, for more information or call our office and one of our Event Specialists will be happy to assist you.

Yes, we can take your order over the telephone. To secure the order as a firm reservation, we must collect a reservation deposit of 50% of the order amount. This can be accomplished by charging it to a credit card by telephone, in person at our Roswell, Georgia store, or by mail. The rental and deposit can be paid by check (if more than 30 days prior to the event), cash (with an authorized credit card), American Express, Visa, MasterCard and Discover.

Cover Ups can provide delivery and set-up services for local and surrounding Atlanta area events if desired. Our experienced Event Specialists will install your chair covers and sashes, custom-drape buffets and bars, and add special finishing touches to your table linens. Charge for delivery and pick-up is based on the travel time. Most facilities will allow Cover Ups to retrieve inventory Monday following your event. If a same night pick-up is required, an additional fee is required.

All rates are for a 72-hour period, generally Thursday through Monday. Special rates are available for long term rentals. If you are a shipping customer, the procedure is to have your order to you by Friday at the latest, return shipment on Monday.

Orders outside our standard coverage area will be shipped using an outside carrier, normally Fedex Ground. Shipping charges will be added to your invoice once the details of your shipment are confirmed. Unless otherwise specified, your order will arrive at least one business day prior to your event and must be shipped back to us the next business day or Monday via Fedex.

We must charge for all linens picked-up, delivered or shipped to you. You may cancel or make changes up to 72 hours prior to the action date of your order.

You are responsible for ordered items from the time of delivery to the time of return, so check all items carefully upon receipt. Immediately report any issues by calling our main office line and leaving a voicemail. All calls will be returned the same business day.

Items burned, stained, lost or otherwise damaged beyond future use will incur a replacement fee. The fee is described in our Rental Agreement.

Make sure that care is used when removing linens, especially from tables with candles. Hot wax can severely damage fine linens, so be sure that candles are extinguished and that the wax has set before they are removed. If linens are wet, please air-dry before bagging. This will help to avoid mildew damage. Be sure that all linens are placed in the bags provided with your order. Never use plastic bags to hold or return linens; this almost assures that the product will mildew.

We welcome all clients but appointments are best. This ensures that our full, uninterrupted attention is given to your order. Our Roswell showrooms is open Tuesday through Friday from 10:00am to 4pm, and appointments are required. We take Saturday appointments from 10am to 4pm.

Yes. Please call our office; we will be happy to mail you a swatch of the fabric you’re considering.

We generally recommend placing orders at least 4-6 weeks in advance to ensure availability, especially during March-October. We may be able to provide chair covers and linens next day for last minute reservations depending on shipping transit times and availability.

Linens and Chair Covers should be returned in the blue Cover Ups logo bags or the FedEx-Cover Ups duffel bags that are provided with your order. Products must be returned the next business day after an event (example: a Saturday wedding must be sent back on Monday).

No Ironing or cleaning is needed. You must only remove the food and debris from all tablecloths and covers. Food left on the linen will mold (especially if it shipped more than a day from our warehouse).

We do! The chair preferred by special event professionals and consumers is now available from the company with the largest Atlanta-based selection of Specialty Linens and Chair Covers. Our Chiavari Chair rentals are limited to the Atlanta area, but please visit our ‘Chiavari Chair Rentals’ page for more information.